Monthly Maintenance and Outsourcing  

When purchasing workstations, servers and network equipment organizations often do not take into account the dollar value for maintaining and supporting the hardware and software. Studies have shown purchasing new hardware and software is approximately 25% of the total cost of ownership of the equipment over a period of 3 years. A significant portion of the remaining 75% is for maintenance and support of the equipment and this equates to significant dollars. The Monthly Maintenance and Outsourcing agreement includes comprehensive maintenance and support on the servers, network equipment and workstations and therefore reduces the total cost of ownership. Organizations also gain access to a help desk to log and track trouble tickets

Features

• Preventative Maintenance and Support on the server/s

• Preventative Maintenance and Support on all workstations including weekly disc clean ups, defrags of hard drives, Microsoft security updates etc.

• Service Level Agreement with severity level response to trouble tickets

• Access to an Online HelpDesk which allows all users in an organization to log and track trouble tickets

• Monitoring servers, back ups and websites on a second by second basis so as to better manage outages 

• End of Month Reports generated from the help desk detailing the trouble tickets logged and times spent rectifying the problem

Benefits

• On going Maintenance and Support on the IT infrastructure which reduces downtime, improves productivity and reduces total cost of ownership

• Workstations Managed and preventative maintenance performed which reduces the failure probability of the workstation. Workstations life span can be significantly increased and saves an organization money

• Tracking and Reporting of Trouble Tickets  which allows i-worx to determine where most of the issues are occurring and then be proactive regarding finding definitive solutions. This reduces the amount of dollars organizations ultimately spend on maintaining their IT infrastructure 

• Proactive response in the event of server, back up or website failure which reduces downtime and increases productivity