Land Titles of British Columbia (LTSA) to Discontinue Technical Support for Applications Submitted Using Adobe Acrobat 9 and 10 on March 1, 2016
On March 1, 2016, the Director of Land Titles of British Columbia will discontinue supporting the use of Adobe Acrobat Standard and Professional versions 9 and X (10) for electronically filed applications. Once support for these versions has been discontinued, myLTSA Technical Support for Acrobat versions 9 and 10 will end. This protects customers and LTSA systems from the risks of unsupported software.
In anticipation of ending technical support and future system enhancements, the Director is recommending that customers upgrade to Acrobat Standard or Professional DC or use Acrobat version XI (11) to avoid technical errors or issues relating to electronic filing. Customers who use Acrobat Reader to view titles, documents and plans are encouraged to upgrade for free to Acrobat Reader DC.
Frequently Asked Questions
- What will happen if I use an older version of Acrobat to e-file?
To avoid unexpected system behavior, it is recommended that customers upgrade to a version of Acrobat officially supported by Adobe. Currently there are three supported versions: Acrobat Standard DC, Acrobat Professional DC, or Acrobat XI (11) Standard or Professional. myLTSA Technical Support will continue to provide assistance for submissions using Acrobat versions 9 or 10 until March 1, 2016.
- What does the end of technical support mean to LTSA customers?
Assistance with unexpected Acrobat-related software errors or unexpected system behaviour will no longer be provided by the LTSA after March 1, 2016.
- When will the LTSA stop accepting applications using Acrobat versions 9 or 10?
The Director of Land Titles has not yet set a date to stop accepting applications using Acrobat versions 9 or 10. An announcement notifying customers of the end date for accepting applications using these versions of Acrobat will be forthcoming in spring 2016
- What are the Adobe Acrobat upgrade options?
There is no upgrade path from Acrobat 9 or 10 (too old), only 11 still has an upgrade path. If users are using Acrobat 9 or 10 they will have to pay the full purchase price for Adobe Acrobat DC or Adobe Acrobat Pro DC. Clients will have a choice to purchase either perpetual licensing (one fixed price) or subscription (monthly pricing which includes all the future upgrades). See below for a comparison of the latest versions of Adobe Acrobat: