FAQ

Answers to all your cloud computing questions

Simply put, cloud computing shares resources, software and information on servers via the Internet, rather than storing information on devices. That means you can connect to your data, documents and files anywhere as long as you have access to an Internet connection. This new technology is a rapidly growing trend as a result of its many benefits surrounding business efficiencies, flexibility and cost savings.
Cloud computing helps businesses eliminate hardware and software costs, as well as ongoing license fees. Businesses also experience reduced downtime and increased productivity. Plus, our cloud computing solutions are based on fixed monthly fees, which include all your maintenance and support.
Cloud computing allows your employees to work from anywhere, anytime, and securely on any device. If you’re working on your mobile or PC and it crashes, you’ll be able to work again within minutes by jumping on another device that’s connected to the Internet. If you need a virtual workstation created for an employee, it just takes 30 minutes to set up. This makes managing new hires and office moves much easier to handle.
Some cloud computing companies have data centres worldwide; i-worx maintains multiple secured data centres within Canada. i-worx holds clients’ data in escrow, meaning i-worx nor any of our employees have right of ownership of the data. You own your data. This is contractually stipulated in our agreements.
We use advanced technologies and complex systems to ensure your business and its data are fully protected. We operate data centres with multiple physical security layers, redundant power and Internet connections, as well as enterprise software encryption.
i-worx prides itself on providing premier cloud computing services and support. If an issue arises, our personable technical staff address it in timely manner. All our clients’ IT needs are covered, so they can focus on their core business and clients. Moreover, we have stringent systems in place in the event of everything from minor email issues to major disasters.
While the technology is evolving, some software when working with large files (like Photoshop) are not ideal for virtual desktop environments. To discuss your particular needs, you can simply contact us.
To get on the cloud initially, it can take 1 to 6 weeks from the time we sign an agreement to the time we install applications and go live. Once your business is set up, users can be added or removed literally within minutes.
We take pride in providing exceptional service and support and enjoy a very loyal customer base. However, if you ever chose to discontinue our services, our technical team would help you transfer to another solution with another provider.
To assess your business’ IT needs and explore the optimal cloud computing solution, you can simply contact us.

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