Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service. How AI capabilities enhance customer service AI has two capabilities that enhance customer service: machine learning […]

As an entrepreneur, you understand how essential time is. There is always a need to come up with new processes or search for new technology to keep your office organized. If you use Windows 10, you already have an underutilized tool right in front of you. To take advantage of Cortana, you should enable it […]

Alexa, how’s the weather outside? “Alexa, can you order me a pizza from Dominos?” “Alexa, do you know Siri?” These are just some of the questions you might enjoy asking Alexa on your smartphone now that Amazon has brought the voice control feature to the Android version of the app. But before you start geeking […]

How many new technologies did your business adopt last year? Too many? Too few? You’ve officially made it through 2017 and there’s no better time than now to review which IT fads were worth investing in, and which ones should be left in the past. Look no further than our recap of last year’s most […]

According to several experts, Voice over IP (VoIP) phone systems are one of the top investments businesses make, and for good reason. The ability to call anyone from anywhere with an internet connection gives employees lots of flexibility. And with 2018 just around the corner, there will be new VoIP developments to look forward to. […]

Google Now has been around for years, but the service still doesn’t have the name recognition of Apple’s Siri or Amazon’s Alexa. Considering that it is delivered on nearly every new Android device, it’s a crime that it doesn’t get more use. For a crash course in some of Google’s best AI-powered voice-commands, take a […]